Returns Policy

Please ensure you fill out our returns form for all goods you wish to return to us. All returns should meet our returns policy as described in our terms and conditions. Unwanted goods must be sent back to us via the customer's own means.


Please note: Returned items must be in a sellable and unused condition, ideally in the original packaging. Any items returned to us after the 14 consecutive day cooling-off period will encounter a restocking charge of up to 25%.


Please also be aware that we DO NOT ACCEPT RETURNS OF FLEXIBLE FLUE LINERS (both for solid fuel and gas) and ANY BESPOKE ITEMS as these have been made and cut to specific customer requirements.



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